Privacy Policy.
Effective Date: May 15, 2024
At Galateo Living (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.galateoliving.com (the “Site”), and make purchases.
By using the Site, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information from you when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
This information may include:
Personal Identification Information: Name, email address, phone number, shipping/billing address
Payment Information: Credit card details or other payment methods (we do not store credit card numbers directly; they are processed securely by our payment partners)
Transaction Information: Purchase history, shipping status, product preferences
Device and Usage Information: IP address, browser type, pages visited, referring URLs, and time spent on the Site
2. How We Use Your Information
We use your information for the following purposes:
Order Fulfillment: To process and ship your orders, and provide customer service.
Marketing: To send promotional emails, newsletters, and special offers (you can opt-out at any time).
Improvement of Our Services: To personalize your experience and improve the functionality of the Site.
Legal and Security Reasons: To comply with legal obligations or to protect the safety and integrity of our Site and customers.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal data, including:
Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.
Despite our best efforts, no method of online transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to perform specific services on our behalf, including:
Payment processors: To handle transactions securely
Shipping carriers: To fulfill your orders and provide delivery status
Marketing providers: To send promotional materials (you may opt-out of marketing emails at any time)
These third parties are obligated to keep your information confidential and may only use it for the purposes we specify. We may also disclose your information if required by law, such as to comply with a subpoena or other legal processes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience, analyze Site traffic, and serve targeted advertisements. Cookies are small data files stored on your device that allow us to remember your preferences and interactions with the Site.
You can choose to disable cookies through your browser settings, but please note that some Site features may not work as intended if cookies are disabled.
6. Your Privacy Rights under Canadian Law
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:
Access: You have the right to request access to the personal data we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
To exercise these rights, please contact us at support@galateoliving.com.
7. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under the age of 13, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights under PIPEDA, please contact us at:
Galateo Living Inc.
Email: support@galateoliving.com
Phone: +1 (888) 834-9173
Address: 725-6388 No. 3 Road, Richmond BC, Canada V6Y 2B3