Returns & Exchanges.

30-Day Return Policy

Effective Date: May 15, 2024

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most new, unused items within 30 days of delivery for a full refund or exchange.

1. Return Guidelines:

- Items must be returned in their original condition (unused, unwashed, and undamaged) with all original packaging and accessories. Returns must be initiated within 30 days of the delivery date.

- A proof of purchase (receipt or order confirmation) is required for all returns.

- Refunds will be issued to the original method of payment.

2. Non-Returnable Items:

Some items are non-returnable, including:

- Final sale items

- Gift cards

- Personalized or custom-made products

3. Return Process:

Contact our customer support team at support@galateoliving.com to request a return authorization.

- Pack the item securely and include the return form or original packing slip.

- Ship the item to the return address provided.

- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

4. Processing Time:

Please allow up to 5–7 business days after we receive your return for it to be processed. Refunds may take an additional 3–5 business days to appear on your statement, depending on your payment provider.

If you have any questions about these Terms, please contact us at:

Galateo Living Inc.
Email: support@galateoliving.com
Phone: +1 (888) 834-9173
Address: 725-6388 No. 3 Road, Richmond BC, Canada V6Y 2B3